Event Branding FAQs
What type fo file do I need?
All files must be submitted at 300 dpi resolution or higher or vector format. Vector files are preferred. Acceptable formats are EPS (original artwork), AI (original artwork), TIFF, (saved at highest resolution), JPG (saved at highest resolution) and PDF (original artwork). If they are below 300 dpi they are considered low-resolution and may print blurry. Printing can only be as good as the artwork.
How do I submit my files?
Send us an email with your files at email@example.com. If you have any questions about ordering please call one of our talented event specialists at 317-574-9691
How long will the process take?
If you have print ready files, then this is considered a regular print process takes, which takes two weeks from the time you submit your file(s) prior to your event’s delivery date. The custom design and printing process requires an additional two weeks. See the custom design section below.
Will I receive a proffe?
Yes. We always want you to see and approve your final design before we print it. We’ll email your proof within two full business days from the time you submit your file(s). You can make two rounds of edits before signing and approving your proof. If you need more edits additional charges apply.
Can I get a custom design?
Absolutely, and we encourage it! The custom design process is different than the regular printing process above. We can produce any custom designs and graphics for your event. We have a fabulous in-house marketing team that can work with you to create original designs. Your first consultation with us is free and can be done in person or over the phone.
How much does this cost?
We require a 50% deposit on all reservations before starting print production. Your order must be paid in full prior to delivery. Quotes/pricing/estimates are valid for 30 days unless stated otherwise. This is subject to approving submitted artwork (or approving the estimate for custom design work) to confirm final pricing. We reserve the right to change pricing without notice
What if I want to use someone else's artwork or photography?
We encourage all kinds of designs and photographs. However, we cannot print artwork, designs, logos or photographs without the original artist’s authorization. In order to print artwork, designs, logos or photographs that are registered trademarks or protected by copyright, we require a Registered Trademark Release Form signed by the original artist – we will send you this form. This is to protect all parties from any liability. We suggest that you do not to submit Google, Pinterest, etc… images without having the original artist’s authorization.
Can I cancel my order?
No, Once the 50% deposit is placed, your event will be locked in and we will start on the printing process and can no longer be refunded. Once you sign your final proof for the regular print process, or the estimate for custom printing, you are responsible for the full payment.
I have more questions.
If your question isn’t answered here, we’re more than happy to help you over the phone or in person. If you have questions not answered here, email us at firstname.lastname@example.org, call one of our talented event specialists at 317-574-9691 or stop in to see us for more information